Terms

Welcome to the eleven44.com website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. 

Before placing an order, if you have any queries relating to these terms and conditions, please email customer service at contact@eleven44.com

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Once your order has been confirmed, we will not be able to make any changes.

 

DELIVERY

Please note that standard delivery time is currently approximately 14 - 30 working days.

However, sometimes during sale periods or other busy periods, deliveries may take longer.

You can contact our customer service after 3 weeks if you still have not received your purchase.

We use registered air mail that provides an electronic tracking service.  Please be aware that it is your responsibility to track the package and make arrangements to be available when delivery is expected.  We are not responsible for the package once it has been shipped.  If the package is undeliverable due to access issues for the postal service, or if the package is lost in transit no claims can be made to us for replacement or refund.  

 

RETURNS

Please pay close attention to the sizing chart and order according to your accurate size. When you measure yourself your posture should be relaxed and you need to be standing straight. Even better if someone else does it for you! Don't hold your breath either in or out, just relax and measure your actual size, make the tape measure fit snug without pulling into your body nor being too loose, and with just enough room for 2 fingers to fit between your body and the tape.

Do not return purchases without contacting us first, you are not guaranteed a refund. Please take the time to use our sizing guide before your purchase to prevent disappointment -  we cannot make refunds due to incorrect fit.  We guarantee to refund any item that was faulty when you received it  when you return it to us in saleable condition within 14 days of receipt, but only after communicating with us first. Garments that have been worn or laundered will not be considered saleable.  Refunds will be credited to your original method of payment. In the interests of hygiene underwear and body jewelry is not refundable. Please also note that items must be returned with all of the tags intact.

Returns must be shipped with delivery confirmation and at your expense.

 

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. 

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time we may run special promotions or  discounts. Some website promotions may not be available to customers in particular areas.

  

PURCHASE OF PRODUCTS

Once you have checked out and your order has been confirmed you will not be able to make any changes so please make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock

    * Our inability to obtain authorization of payment

    * The identification of an error within the product information, including price or promotion

If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.

 

PRIVACY

We will not share our data with anyone.

All data collected from eleven44.com is used for internal purposes only.

We love our customers and we realize that you have other options when it comes to your disposable income, and we appreciate that you have chosen our products.

We will from time to time let you know about special events and promotions and give you a heads up when discounts and offers are available.

 

GENERAL

For further details regarding the use of data supplied by you, please see our Privacy Statement. We will not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to eleven44 ©.  Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of eleven44.com.  We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the eleven44.com  website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

All rights, including copyright, in this website are owned by or licensed to eleven44 designs. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of eleven44.com

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